Terms and Conditions & Return Policy

Note: We ship to USA & Canada Only

How to order:  Online—shop our catalog

                      Phone—315-853-5299

Payment:  We accept Mastercard, Visa, Discover & American Express

Customer Guarantee:  The Village Crossing  guarantees all merchandise to be free of defect. We will replace           the merchandise or refund your money if this guarantee is not met.

We do our best to keep our inventory accurate, but as we have a physical storefront in

Clinton, NY, you may on occasion order an item that is out of stock. If this occurs, we will notify you.

Shipping & Handling charges:

For orders up to $100.00–shipping charge is $8.00 Ground/USPS

For orders $100.00-$150.00—shipping charge is $10.00/Ground/USPS

For orders over $150.00—shipping charge is FREE for Standard Ground shipping/USPS  within the Continental US.  Free shipping applies to online-only domestic orders of $150.00 or more before shipping and taxes are added.  Free ground shipping is applied at checkout.

Additional charges may apply when shipping to Alaska, Hawaii or Canada.

Please call for arrangements and pricing for special deliveries.

Returns:  You may return any unused item with original tags still attached within 14 calendar days of shipment for full refund on the purchase price. Shipping charges will not be refunded.

Sale items are returnable within 14 calendar days for store credit only which must be redeemed within 60 days.

Please e-mail us at [email protected] prior to sending your return for a return authorization number. We strongly suggest you insure your return as we cannot be responsible for lost or misdirected merchandise.  No COD’s accepted.  Refunds will be made to your credit card. You may return merchandise to:

The Village Crossing

11 W. Park Row

Clinton, NY  13323

Claims regarding damages must be made within 5 days of receiving the item.

If you have any questions regarding your order, please feel free to contact us at 315-853-5299.